We want you to be happy with your order. If something goes wrong, tell us within 30 days of delivery and we will put it right.
What we cover
- Your order arrived damaged or faulty
- You received the wrong item, color or quantity
- Your order never arrived
In any of these cases we will send a replacement or refund you in full, whichever you prefer. You will not pay for return postage.
What we do not cover
We do not accept returns for a change of mind. Socks are worn next to the skin, so we cannot resell a pair once the pack has been opened.
How to make a claim
- Email us at startgiving167@gmail.com within 30 days of delivery.
- Include your order number and, for damaged or wrong items, a photo.
- We will reply with a replacement or refund.
Refunds
Approved refunds go back to your original payment method. Your bank or card provider may take a few business days to show the refund on your statement.